Effective Date: November 2024 (Last Updated: 2026)
Thank you for choosing AwazeUrdu (awazeurdupk.com). Because our services primarily consist of custom digital audiobook recordings, voice production, and downloadable digital content, the following policy outlines return and refund conditions.
1. Nature of Digital Content & Services
Unlike physical goods, digitally delivered audio files (MP3, WAV, AAC) and downloadable electronic documents cannot be physically returned once sent. Consequently, once a custom recorded audio file or downloadable content has been fully produced and delivered, it is non-returnable and generally non-refundable, except under the circumstances outlined below.
2. Circumstances Eligible for a Refund
You may be entitled to a full or partial refund in the following cases:
- Cancellation Before Production Begins: If you cancel a custom audiobook recording request before our voice artists have commenced recording (within 12 to 24 hours of placing the order), your 50% advance payment will be refunded in full (minus any direct payment processing gateway fees).
- Incomplete or Incorrect Content: If the delivered audio is incomplete, missing requested chapters, or deviates significantly from the agreed manuscript, we will promptly re-record the missing parts at no charge. If we are unable to rectify the issue within a mutually agreed timeframe, a pro-rated refund for the affected portion will be issued.
- Defective Audio Files: If an audio file is corrupted or technically defective and we cannot provide a functioning replacement file within 48 hours, you are entitled to a full refund for that specific order.
- Duplicate / Erroneous Payments: If you were accidentally charged twice or sent an overpayment, the excess amount will be refunded immediately upon verification.
3. Non-Refundable Scenarios
Refunds will not be issued in the following circumstances:
- The custom audio has already been fully recorded, edited, and successfully delivered to your Email or WhatsApp in accordance with the agreed specifications.
- Change of mind after the recording work has started or after receiving the finished audio.
- Free content, sample videos, and complimentary PDF resources (these carry no purchase fee).
4. How to Request a Refund
To request a refund, please follow these simple steps:
- Contact our support team within 7 days of the transaction or file delivery.
- Provide your order details, payment receipt / transaction ID (JazzCash, Easypaisa, or Bank Transfer slip), and the reason for your refund request.
- Submit your request via email to info@awazeurdupk.com or message us on WhatsApp at +92 331 290 2466.
5. Refund Processing Time
Once your refund request is verified and approved, it will be processed within 3 to 5 business days via the original payment method (JazzCash, Easypaisa, or direct bank transfer).
