Effective Date: November 2024 (Last Updated: 2026)
At AwazeUrdu (awazeurdupk.com), your privacy is of paramount importance to us. This Privacy Policy outlines what information we collect, how it is used, and how we protect your personal data when you interact with our website and services.
1. Information We Collect
We only collect personal information that is voluntarily provided by you, including:
- Contact Details: Your name, email address, WhatsApp number, and country when submitting a request, order, or inquiry through our forms or chat boxes.
- Order & Transaction Records: Transaction reference IDs (e.g., JazzCash / Easypaisa / Bank confirmation slips) necessary to verify advance payments for custom audiobook recordings.
- Usage & Technical Data: Standard anonymous server log data (such as IP address, browser type, pages visited) used strictly for site performance and security analysis.
2. How We Use Your Information
Your information is used strictly for legitimate operational purposes:
- To record, process, and deliver requested audiobooks via Email, WhatsApp, or Messenger.
- To communicate order status, recording timelines, and payment confirmations.
- To provide customer support and respond promptly to your inquiries.
- To optionally notify you of new Urdu literary releases or promotional offers (you may opt out at any time).
3. Strict Non-Disclosure & Data Protection Commitment
We do not sell, rent, trade, or share your personal information with third parties for commercial or marketing purposes. Your contact details and communication logs are stored securely and accessible only to authorized team members handling your orders.
4. Cookies & Web Tracking
Our website may use standard cookies to improve user experience, remember basic preferences, and ensure seamless navigation. You can disable cookies in your web browser settings at any time without affecting your general browsing experience.
5. Third-Party Links & Platforms
Our site contains links to third-party platforms including YouTube, Facebook, Rumble, Instagram, and LinkedIn. Please note that these external services operate under their own independent privacy policies, and AwazeUrdu is not responsible for their content or practices.
6. Your Rights & Data Deletion
You have the right to request access to the personal data we hold about you or request its permanent deletion from our records at any time. Simply send an email to info@awazeurdupk.com with your request.
7. Contact Information
For any questions or concerns regarding this Privacy Policy, please reach out to us:
- Email: info@awazeurdupk.com
- WhatsApp: +92 331 290 2466
- Location: 2572, P.I.B. Colony, Karachi, Pakistan, 74400
